Seamless Service uses resident information to provide secure community access, arrange resident services, manage shared amenity bookings, deliver community updates, and support resident accounts.
Information we collect
We may process account and contact details, community and unit membership, service preferences, booking and request details, notification choices, directory choices, and support communications. Payment details are not collected by the current resident application.
Website consultation requests
The consultation form collects your name, contact details, role, property information, amenity interests, and any additional details you choose to provide. We use these details to respond to your request and arrange a consultation. The form sends this information to FormSubmit, a third-party form processor, which emails the submission to Seamless Service. The submission therefore passes through FormSubmit and our email provider. Their processing and retention practices also apply. Please do not submit passwords, payment information, or sensitive resident information. Contact us using the address below to ask about or request deletion of a submission.
How information is used
- To verify that a resident belongs to an enrolled community and unit.
- To arrange services and shared amenity reservations requested by the resident.
- To send operational updates, booking decisions, and community announcements.
- To protect the platform, investigate errors, and meet legal obligations.
Sharing and retention
Information is shared only with authorised property staff and service partners where needed to fulfil a request. Records are retained only for operational, security, contractual, and legal needs. Directory visibility is optional and controlled by each resident.
Your choices
Residents can update profile, directory, and notification choices in the app and can submit an account deletion request. Questions or privacy requests can be sent to Seamless.amenities@gmail.com.